an introduction

Thank you for trusting "SPAMA".

When you use our services, you trust our store and our keenness to protect your data, and we are aware of this responsibility, and we are working hard to protect your data, and we give you control over it according to the terms of this policy. This privacy policy aims to help you understand what data we collect and process about you, the reasons for collecting and processing it, the limits for that, the limits for its sharing with other parties and the controls for its disclosure, and the method for updating and deleting it.

Please read this policy carefully before using the store, the privacy policy contains the following sections:

First: Definitions

Second: The data that we collect about you

Third: Cookies (Cookie Policy)

Fourth: Limits of using your data

Fifth: managing your personal data

Sixth: data protection

Seventh: Disclosure of your data

Eighth: Amendments

Ninth: Contact us

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First: Definitions:

In this policy - and unless the context requires otherwise - the following terms shall have the meanings indicated.

"spama.sa" or "SPAMA" or "Spama Medical Store" or "Spama Medical" or "the store" or "we" or "first person" or "proprietary pronoun": refers to the website spama.sa, In the Kingdom of Saudi Arabia, Commercial Registration No. 4030214662, owner of the trademark "SPAMA" registered with the Saudi Authority for Intellectual Property.

"User" or "you" or "proprietary pronoun to address": means the person who visits the store, uses it, or registers a membership in the store.

“Customer” refers to every person, organization, or company that orders the purchase of products offered for sale through the store.

“Products” refers to the products offered for sale through the site.

“Policy” refers to this document and the terms and conditions it contains.

"Data" refers to the data that is collected about the user, or provided by us, or that is collected about the devices that he uses to contact the store, or that related to visiting and using the store.

Second: The data that we collect about you:

We may collect and process the following data about you:

(1) Data that you provide to us while you register with the "SPAMA" store, such as name, phone number, email, address.

(2) The data that you provide to us on the occasion of your entry with us into the sales agreement, such as the address in which you reside, your full name, your identity number and other data necessary for the shipping process.

(3) Data that you provide to us on product return or exchange requests, and payment information related to product price refund or price difference payment.

(4) Data that you may provide to us during the provision of services or at any time, including but not limited to: address, bank account number, credit card number, or other data that we may request from you.

(5) Data that you provide to us when you enter a store-sponsored contest or promotion.

(6) Data that you provide to us when you report a problem in the store.

(7) Data that you provide to us when there is a problem related to the payment process of the amounts owed by you.

(8) Data that you provide to us when you communicate with us or with our customer service for any reason.

(9) Data that you provide to us while you evaluate the services you have received through our store.

(10) The data that we think is necessary to verify your identity, or to verify the validity and legality of any operations you perform through the site, including a copy of your passport, or a copy of your national identity.

Third: Cookies (Cookie Policy):

Cookies are text files, which are stored on your device when you visit some webpages, and these files will not harm your device, they are used as follows:

(1) Cookies are used for the purpose of providing information. For example, in the "SPAMA" store, some of the cookies we use help us to identify errors and fix them.

(2) Some cookies help to remember the pages and forms you see when you visit our store.

(3) Cookies aim to improve the spam store experience every time you visit it.

(4) There are cookies for pages published through our store that are not affiliated with us, such as the video content of Youtube.com, and you know and agree that we do not control the cookies of such sites, and you should enter these sites and see the policies they follow.

(5) You can change your cookie preferences by entering your browser settings and choosing the one that is appropriate for you.

Fourth: Limits of using your data:

We are always committed to protecting your privacy, and therefore we use your personal data for the following purposes:

(1) To enable you to use our services optimally, and to always provide you with the best.

(2) To create your account or profile that you communicate with us through the store.

(3) To process data that you provide through our services, such as making sure that your email or phone number is active, usable, and owned by you.

(4) To enable you to place orders to purchase products online through the store, and to pay for the products through the electronic payment methods approved by us (bank transfer, credit cards, PayPal).

(5) To deliver the products to you and communicate with you to determine your place of residence, and to follow that process until its completion.

(6) To communicate within the limits of our return policy, process your return request, and respond to it.

(7) To receive questions, complaints, and inquiries from you, and to respond to them.

(8) To receive your comments and evaluation of the service you have received through our store, and to respond to them.

(9) To process your answers to the questionnaires posed through the store, which you participated in answering.

(10) To provide you with information about the services and products that you request through our store.

(11) To provide you with information on products that we think will interest you, including our offers.

(12) For internal business purposes such as improving our services.

(13) To personalize our content, recommendations, and advertisements to you; We and any third party, whether on the Services or anywhere else on the Internet.

(14) To contact you regarding government communications, and at our sole discretion, regarding changes to this privacy policy, terms of use, or any of our other policies.

(15) To comply with regulatory and legal obligations.

(16) For the purposes to be disclosed at the time you provide your information, with your consent, and in accordance with this Privacy Policy.

(17) Your registration and use of the site constitutes your agreement to receive promotional emails about our services and products, notices about the site and its policy, and in the event that you do not wish to do so, you can stop receiving these messages through the special link "My Account" available on the site, which shows you the data of your requests. Your address and other information about you.

Fifth: managing your personal data:

You can know your personal data registered on the site and amend and update your data at any time, by entering your "My Account" page, or contacting the site's technical support.

Sixth: Protecting your data:

(1) The store undertakes to keep your personal or banking data for the period required by the nature of the transaction that you perform through the store.

(2) The store undertakes not to deal with your personal data for unauthorized or permitted purposes, with or without compensation with any other party, unless this is required by us or authorized under the relevant regulations and instructions, or with the prior written consent of the user to whom it relates. the information.

(3) The store undertakes to maintain records that contain the user's personal data, or any records of electronic communications, that are in our custody, or under our control, or with our agents, or our employees.

(4) The store undertakes to take reasonable steps to ensure that the user's personal data, and related records, are protected in a secure manner that suits their importance.

(5) You know and agree that the Internet is not a secure medium and that the confidentiality of your personal data cannot be completely guaranteed.

(6) We, on our part, undertake within the limits legally permitted not to disclose your confidential data or use it in a manner that conflicts with your right to privacy.

(7) We undertake not to trade or sell your data to others.

Seventh: Disclosure of your data:

(1) You grant us the right to allow our employees to handle your personal data within the limits of providing services.

(2) We may disclose your personal data to any member of our group; Which means our branches and institutions.

(3) We may disclose your personal data to third parties:

In the event that we sell assets from our organization, or enter into partners with us, we will disclose your data to the new buyer or partner.

Entities that partner with us provide services to protect against credit risks, fraud and electronic piracy.

If we are required to disclose or share your personal data in order to protect the rights and property, or the safety of "SPAMA" or our employees or others.

(4) We may disclose your personal data to comply with legal or contractual obligations in the following circumstances:

If we are required to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce and apply our terms and conditions or any other agreement.

In the event that a court ruling or a decision is issued by the competent judicial authorities, we are obligated to do so.

In the event that a decision is issued by the public authorities, we are obligated to do so.

Eighth: Amendments:

(1) We have the right to amend our privacy policy at any time, and we will publish a public notice on the store about the new amendments, and we will also update the "last updated date" at the top of this document.

(2) Your continued use of the store after updating this policy constitutes your explicit consent to these modifications and your legal acceptance of the new practices and provisions.

(3) If you do not agree with the new modifications and updates, please stop using the store website.

(4) Please review the Privacy Policy from time to time to view its provisions and updates.

Ninth: Contact us:

You can contact us at any time through:

Live chat through the site.

Email address:customercare@spama.sa

Free phone number: 8001280001 And you can contact us here.