These Terms and Conditions have been prepared by Specialized Sbases Trading Co. – C R No. 4030214662 – as the owner and operator of the online store www.spama.sa, hereinafter referred to as “Spama,” “we,” or “the store.”

These Terms and Conditions define the legal relationship between “Spama” and any person who uses or visits the website or orders products offered through it, whether as a visitor or a registered/non-registered customer, hereinafter referred to as “the customer,” “the user,” or “you.”

Article 1: Definitions
For the purposes of these Terms and Conditions, unless the context requires otherwise, the following words and expressions shall have the meanings assigned to each:

• “The Store” or “Spama”: The website www.spama.sa owned by Osool Specialized Trading Co., CR No. 4030214662.
  
  

• “Products”: All goods offered for sale through the online store.
  
  

• “Terms and Conditions”: This document regulating the use of the website and purchase of products, in addition to the Privacy Policy and any subsidiary policies or instructions published on the store pages.
  
  

• “Digital Signature”: The user’s consent to these Terms by using the website, placing an order, or creating an account, which constitutes legally binding acceptance.
  
  

Article 2: Scope of the Terms and Conditions
These Terms and Conditions govern the contractual relationship between “Spama” and the customer regarding the purchase of products through the online store.

Article 3: Contractual Capacity

• The customer must be at least 18 years old and have full legal capacity.
  
  

• If under 18, parental or guardian supervision is required.
  
  

• “Spama” reserves the right to reject or cancel any membership or order if there is doubt about the validity of the information or legal capacity.
  
  

Article 4: Electronic Signature
Placing an order through the store or creating an online account constitutes a legally binding digital signature agreeing to these Terms and Conditions.

Article 5: Account Registration and Use

• The user must register with their real name and not use false or impersonated data.
  
  

• The user is responsible for maintaining their account login details and bears responsibility for any resulting use.
  
  

• “Spama” may suspend or delete suspicious or non-compliant accounts without notice.
  
  

Article 6: Pricing Policy

• All prices displayed in “Spama” include 15% VAT unless otherwise stated.
  
  

• Prices are final upon order confirmation and cannot be changed afterward, except by written agreement with the customer.
  
  

• “Spama” reserves the right to adjust product prices or promotional offers at any time without prior notice; only the price in effect at order completion applies.
  
  

• Promotional offers and discounts may be limited by time or quantity and will be explicitly stated in the offer details.
  
  

• Prices shown on product pages do not include shipping fees, which are added during checkout according to the Shipping Policy.
  
  

Article 7: Purchasing and Delivery Terms

• Availability & Quantity Limits: “Spama” reserves the right to set maximum purchase quantities. Orders are fulfilled based on product availability in “Spama’s” warehouses. No liability applies if products are out of stock.
  
  

• Purchase Process: Customers can buy available products by adding them to the cart, selecting the quantity, choosing a payment method, and confirming the order.
  
  

• Invitation to Contract: All products displayed on the store are considered invitations to contract. The customer’s order is an offer that does not bind “Spama.” A contract is only concluded after “Spama” accepts the order.
  
  

• Order Confirmation: After placing an order, the customer will receive a notification via email or SMS (including WhatsApp). This is only an acknowledgment of receipt, not final acceptance.
  
  

• Specifications: Products are displayed according to specifications published on Spama’s official sales pages and channels. No unlisted or prior features are guaranteed.
  
  

• No Guarantee of Personal Expectations: “Spama” does not guarantee that products will meet personal expectations; the customer is responsible for using products as per their nature and listed specifications.
  
  

• Order Cancellation Before Delivery: “Spama” may cancel any order before delivery without prior notice if the customer violates the Terms of Use, retaining the right to claim compensation.
  
  

• Shipping: Products are shipped in accordance with Spama’s Shipping Policy and based on the address and details provided by the customer.
  
  

• Ownership: Ownership of products remains with “Spama” until full payment is received.
  
  

• Disposition of Products: The customer may not dispose of products before full payment and remains liable for any outstanding amounts in case of partial payment.
  
  

• Order Rejection: “Spama” reserves the right to reject or cancel any order for security reasons or suspected fraud or unlawful use.
  
  

• Liability for Use: “Spama” bears no liability for damage caused by misuse or unauthorized use, especially for medical products.
  
  

• Installation Service: If installation is requested, fees and appointment scheduling are agreed in advance, depending on available areas.
  
  

• Failure to Contact: If the customer cannot be reached after payment, “Spama” will hold the order and payment for up to 30 days, after which the order will be canceled, and the amount refunded without guaranteeing the same previous price.
  
  

Article 8: Payment Policy

Article 9: Return and Exchange Policy

Article 10: Shipping Policy

Article 11: Product Inspection and Receipt Acknowledgment

• The customer must inspect products within 24 hours of receipt.
  
  

• Notification from the shipping company or the customer’s signature is proof of delivery.
  
  

• Failure to submit a written objection within 24 hours constitutes acknowledgment of the product’s condition.
  
  

• “Spama” is not liable for minor packaging damage that does not affect the product.
  
  

Article 12: Down Payment Policy
The customer must pay a deposit (percentage determined by “Spama”) in the following cases:

• Custom-made, modified, or specially prepared products.
  
  

• Orders with additional requirements affecting cost or shipping.
  
  

• Items not in stock and procured specifically for the customer.
  
  

The deposit is refundable only if:

• “Spama” fails to meet agreed specifications.
  
  

• The product is not delivered within the agreed time (unless delay is due to force majeure).
  
  

Otherwise, the deposit is non-refundable and considered a binding penalty clause.

Article 13: Warranty Policy

Article 14: Acceptable Use Policy

• The customer must use the store lawfully and without abuse.
  
  

• Providing false data or using electronic fraud methods is prohibited.
  
  

• “Spama” may suspend any violating account without prior notice.
  
  

Article 15: Reviews Policy

• Reviews must be truthful and free from offensive or unlawful content.
  
  

• “Spama” may delete or reject any non-compliant review without notice.
  
  

Article 16: Limitation of Liability

• The customer acknowledges that the use of the website is at their own risk.
  
  

• “Spama” is not liable for damages resulting from misuse or force majeure.
  
  

• The store does not guarantee the website is free from viruses or technical errors.
  
  

Article 17: Indemnification Policy
The customer agrees to indemnify “Spama” for any damages or losses arising from violation of the Terms and Conditions, including fake orders, impersonation, or harm to reputation.

Article 18: Communication and Notices

• The official means of communication are email and mobile number.
  
  

• Any notice sent through them is deemed effective after 24 hours.
  
  

Article 19: Intellectual Property Rights

• All content (texts, images, icons, designs, etc.) is owned by “Spama” and protected by law.
  
  

• Copying or reusing any part of the website without prior written consent is prohibited.
  
  

Article 20: Amendments
“Spama” reserves the right to amend the Terms and Conditions at any time without prior notice. Continuing to use the website after amendments constitutes implicit acceptance.

Article 21: Termination or Suspension of Use
“Spama” may suspend or terminate your right to use the store or its services, in whole or in part, in the following cases:

• Violation of any Terms and Conditions.
  
  

• Using the store for unlawful purposes.
  
  

• Providing false or misleading information.
  
  

• Misuse of services or harm to Spama’s reputation.
  
  

• Suspicious activities or fraud.
  
  

Article 22: Privacy Policy

Article 23: Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Kingdom of Saudi Arabia. Jurisdiction lies with the Commercial Courts in Jeddah.

Article 24: Language
These Terms and Conditions are interpreted in Arabic. In case of any discrepancy between the Arabic text and any translation, the Arabic version shall prevail.