Return and Exchange Policy

The site sets a return and exchange policy to ensure the customer's satisfaction with the product that he purchased from the site, and the return and exchange is subject to the following conditions:

(1) The customer has the right to request the return or exchange of products within 7 days from the date he received the product from the site.

(2) The site accepts the return or exchange of products for reasons related to the customer in the event that the following conditions are met:

1. The customer shall not use the products, open them, or obtain any benefit from them.

2. Not to destroy the products or have any defects after receiving them from the shipping company.

3. Not to destroy the packaging of the products, or to lose any of the products' accessories.

4. That the customer keeps the sales invoice and hand it over to the shipping company or at the site company’s headquarters.

5. The products should not be manufactured, modified or equipped according to the specifications specified by the customer, and the implementation was based on them.

6. Returned products must not be among the products excluded from exchange and return.

(3) The site accepts the return or exchange of products for reasons related to the products or the site in the following cases:

1. The product does not conform to the specifications on which the purchase was made, noting that the difference in the color of the displayed product from the product received is not a reason for return, if the product does not have options to specify the color on the site.

2. Receipt of a product with an apparent defect or damage that is not caused by the customer's misuse of the product, provided that the customer sends us photos and a text statement explaining the apparent defect or damage in the product within 24 hours from the date the customer received the product from the shipping company.

(4) SPAMA does not accept the return or exchange of products in the following cases:

1. Submit a return or exchange request after 7 days have passed from the date of receiving the product.

2. Using the products, installing them, damaging them, or obtaining any benefit from them, or if the products are in a condition other than the one in which the customer received them.

3. Products that have been tampered with or whose serial numbers have been removed.

4. Products that do not have price tags, stickers, original packaging, or any of their accessories attached.

5. "SPAMA" does not accept the return or exchange of some products, for example, but not limited to (underwear, body-contact girdles, socks, towels, mattresses, medical beds, medical mattresses, bathroom chairs, shower chairs, mucus suction devices, suction devices. Milk,… etc), or any other products whose return may affect the health of customers, such as the transmission of diseases or the spread of infection.

6. Products that have been installed at the customer's site, and cannot be returned to the original condition before sale.

7. The product is malfunctioning due to improper use by the customer, or due to failure to follow operating instructions.

8. Any product that has been manufactured or whose specifications have been modified according to the request of the customer.

9. Any requests for replacement or return that violate the provisions of Paragraphs (2) and (3) of this section.

(5) In the event that the return or exchange is due to a defect in the product, the site examines the product, and if it is proved that the defect is due to the product, the site bears the shipping, return and exchange costs.

(6) If the return or exchange is due to a reason due to the customer and not a defect in the product, then the customer bears all the costs of returning, shipping and replacing the product.

(7) In the event that the site rejects a request to return or replace the product provided by the customer, and the customer refuses to receive the products again, the site in this case has the right to dispose of these products after 15 days have passed from the date of the customer’s rejection.

(8) In the event that the return request is accepted, the site shall issue a return policy to the customer or send a representative if the request is in the city of Jeddah, and the customer must deliver the product to the shipping company within a maximum period of 48 hours, and in the event of delay in delivering the product to the shipping company after sending a bill Returned to the customer, the return policy is void.

(9) When the product arrives at our warehouse, we inspect the product, and when the product passes the inspection phase, the price of the product will be refunded to the customer within two working days if the payment is by bank transfer, and Within 21 working days if payment is made via other payment methods, from the date of receipt of the product, and the product price will be refunded in the same way that payment was made and on the same accounts that were paid through.

(10) In the event that the replacement request is accepted, the price difference between the product that was replaced and the new product chosen is taken into account, and if the price of the new product that has been chosen is less than the price of the product that has been replaced, the site will refund the price difference within two days Work if the payment is by bank transfer, and within 15 working days if the payment is by credit card, but if the price of the new product chosen is higher than the price of the product that was replaced, then the customer in this case must pay the price difference to the site by means of payment approved by us before shipping the product .Return and exchange fees (applied if the return and exchange is for a reason related to the customer): - An amount of 20 riyals will be deducted for the costs of shipping the product to the customer, in addition to 20 riyals for the costs of returning the product if the shipment is a small package. - An amount of 60 riyals will be deducted for the costs of shipping the product to the customer, in addition to 60 riyals for the costs of returning the product if the shipment is a large carton whose volumetric weight does not exceed 24 kg, such as a chair or diapers. - An amount of 120 riyals will be deducted for the costs of shipping the product to the customer, in addition to 120 riyals for the costs of returning the product if the shipment is a very large carton whose volumetric weight exceeds 24 kg, such as a bed.